Warranty
Every Meowsera product is covered by a 1-year warranty from the day it is delivered. If a part fails because of a defect in materials or workmanship within that year, we replace it. You do not pay for the replacement or for shipping it to you.
What the warranty covers
- Structural parts: posts, platforms, shelves, brackets, tension poles and mounting hardware that break, crack or bend under normal use.
- Manufacturing defects: missing or wrong parts, holes that do not line up, finish that peels on its own.
- Cushions and hammocks whose stitching or fastening comes apart in normal use.
What it does not cover
- Normal wear on scratching surfaces, rope, carpet and fabric. Cats are supposed to wear these out.
- Damage from mounting a shelf without the included hardware, into a surface that cannot hold it, or above the load listed on the product page.
- Damage from moving home, water, chewing, or modifications.
- Products bought anywhere other than meowsera.com.
How to make a claim
- Email hello@meowsera.com with your order number, a photo of the problem and a short description.
- We reply within 24 hours. In most cases we ship the replacement part straight away. If the product cannot be repaired with a part, we send a full replacement or refund your order.
- You do not need to send anything back unless we ask, and if we ask we pay the return shipping.
Warranty and returns
The warranty is separate from our 30-day return window. In the first 30 days you can return an unused product for any reason under our Refund policy. After that, the warranty still covers defects for the rest of the year.